BUSINESS PROCESS OUTSOURCING

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Information technology and business process outsourcing (IT-BPO) is the fastest-growing employment and one of the highest revenue generating economic sector in the Philippines today. IT-BPO is the biggest of our Seven Big Winners, because of its current size, high growth rate, and potential to employ millions of Filipinos.

Background

The sector originated from data-entry and software-writing services in the pre-Internet years and has grown exponentially during the past decade. Beyond call center services, a wide variety of other business processes are fulfilled over the Internet or leased lines.... [ Read This Chapter ]

Recommendations

Strengthen the industry with a robust legal framework, passing five key bills and opposing legislation that harms the IT-BPO investment climate. The 15th Congress should pass as soon as possible... [ Read This Chapter ]

[OPINION] Technology, the dragon slayer

18 August, 2017 at 10:00

Companies that don’t have a digital strategy are toast.

5,000 elite jobs in BPO sector at...

8 August, 2017 at 15:30

The Philippines stands to lose around 5,000 top caliber and financially rewarding jobs in a subsector of the business process outsourcing (BPO) industry…

Philippines Vows to Defend Its Outsourcing Empire

2 August, 2017 at 10:06

The Philippines’ $23 billion outsourcing empire is facing mounting risks: China is rising quickly as a competitor, the government wants to cut some incentives and a siege in the south of the country is worrying investors.

Revenue loss due to tax perks down...

28 July, 2017 at 13:00

Activities related to the country’s top dollar earners—business process outsourcing and electronics—cornered the bulk of tax incentives given away by the government in 2015 totaling P104.4 billion, latest Department of Finance data showed.

The Sixth Anniversary Arangkada Philippines Forum: Implementing...

12 July, 2017 at 10:44

The Sixth Anniversary Arangkada Philippines Forum of the Joint Foreign Chambers (JFC) of the Philippines will be held at the Marriott Grand Ballroom on September 14, 2017.

BPO firms’ tax perks to stay under...

11 July, 2017 at 15:17

The Department of Finance yesterday said business process outsourcing (BPO) companies need not worry about the government’s first tax reform package as they would continue to enjoy a number of fiscal perks enough to sustain their robust growth.

5-mo BPO investments down 35%

30 June, 2017 at 14:56

Amid fears of political uncertainty under the Duterte administration, new IT-BPM investments registered under the Philippine Economic Zone Authority (Peza) have fallen by more than a third in the first five months of the year, showing “alarming” signs…

BPO sector says no to removal of...

30 June, 2017 at 13:32

The IT and Business Process Association of the Philippines (IBPAP), which represents the sector that has become one of the pillars of the Philippine economy, warned that provisions in the first tax reform package…

Data Privacy Act seen increasing global BPO...

28 June, 2017 at 15:25

The Data Privacy Act of 2012 will significantly increase the position of the Philippines as one of the world’s most preferred destinations for business process outsourcing (BPO), according to the Contact Center Association of the Philippines (CCAP).

[VIDEO] Innovantage: Artificial intelligence to replace future,...

17 May, 2017 at 11:41

The BPO industry here has been playing a key role in making the Philippines one of the world’s fastest growing economies…

Technological unemployment

5 May, 2017 at 14:04

Globalization has often been accused of causing the rise in populism and people voting against the establishment or the elite. All over the world, there is a worrying trend towards popular sentiments for the strong-man leadership together with a decline in democracies.

Philippine outsourcing sector braces for Duterte and...

23 January, 2017 at 14:00

Business from the US has driven a long boom in the Philippines’ flagship outsourcing industry, but potential political threats to ambitious growth plans now loom in both countries.

A trade war in the works

4 January, 2017 at 14:16

One of the biggest fears for this new year is a trade war in the works as the Trump administration takes office. Based on the strong campaign rhetoric of Donald Trump, one of his first acts from the White House will likely be to go after China for perceived unfair trade practices.

Government to relax foreign ownership limit, protect...

16 December, 2016 at 08:30

Speaking before an audience of business leaders on Monday night, President Rodrigo R. Duterte gave assurance that he remains firm on his plan to change the Constitution’s 40% foreign ownership cap

One Step Forward, Two Steps Back

6 December, 2016 at 08:58

It has been five months since President Rodrigo Roa Duterte took office. Enough time has passed to make some conclusions. Here are my impressions…

THE COST TO THE PHILS. OF DRIVING...

22 November, 2016 at 10:42

As much as 10% of the Philippine economy will disappear if Pres. Rodrigo R. Duterte were to have his way of driving American investor since the business process outsourcing (BPO) industry contributes that much to the country’s annual gross domestic product (GDP).

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