BUSINESS PROCESS OUTSOURCING

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Information technology and business process outsourcing (IT-BPO) is the fastest-growing employment and one of the highest revenue generating economic sector in the Philippines today. IT-BPO is the biggest of our Seven Big Winners, because of its current size, high growth rate, and potential to employ millions of Filipinos.

Background

The sector originated from data-entry and software-writing services in the pre-Internet years and has grown exponentially during the past decade. Beyond call center services, a wide variety of other business processes are fulfilled over the Internet or leased lines.... [ Read This Chapter ]

Recommendations

Strengthen the industry with a robust legal framework, passing five key bills and opposing legislation that harms the IT-BPO investment climate. The 15th Congress should pass as soon as possible... [ Read This Chapter ]

[VIDEO] Innovantage: Artificial intelligence to replace future,...

17 May, 2017 at 11:41

The BPO industry here has been playing a key role in making the Philippines one of the world’s fastest growing economies…

Technological unemployment

5 May, 2017 at 14:04

Globalization has often been accused of causing the rise in populism and people voting against the establishment or the elite. All over the world, there is a worrying trend towards popular sentiments for the strong-man leadership together with a decline in democracies.

Philippine outsourcing sector braces for Duterte and...

23 January, 2017 at 14:00

Business from the US has driven a long boom in the Philippines’ flagship outsourcing industry, but potential political threats to ambitious growth plans now loom in both countries.

A trade war in the works

4 January, 2017 at 14:16

One of the biggest fears for this new year is a trade war in the works as the Trump administration takes office. Based on the strong campaign rhetoric of Donald Trump, one of his first acts from the White House will likely be to go after China for perceived unfair trade practices.

Government to relax foreign ownership limit, protect...

16 December, 2016 at 08:30

Speaking before an audience of business leaders on Monday night, President Rodrigo R. Duterte gave assurance that he remains firm on his plan to change the Constitution’s 40% foreign ownership cap

One Step Forward, Two Steps Back

6 December, 2016 at 08:58

It has been five months since President Rodrigo Roa Duterte took office. Enough time has passed to make some conclusions. Here are my impressions…

THE COST TO THE PHILS. OF DRIVING...

22 November, 2016 at 10:42

As much as 10% of the Philippine economy will disappear if Pres. Rodrigo R. Duterte were to have his way of driving American investor since the business process outsourcing (BPO) industry contributes that much to the country’s annual gross domestic product (GDP).

BPO sector sees revenue of $38.9 billion...

2 November, 2016 at 12:00

The Information Technology and Business Processing Association of the Philippines (IBPAP) expects the industry to grow in the next six years…

Jittery BPOs knock on Duterte’s door

25 October, 2016 at 15:30

The IT-Business Process Association of the Philippines (IBPAP) is seeking audience with President Rodrigo Duterte after his latest pronouncements on the country’s relations with the United States…

Gov’t pushes development to countryside

21 July, 2016 at 10:46

If investors and businesses were to take their cue from the new administration’s planned economic agenda, then the logical move is to invest outside Metro Manila and the bustling business centers of Cebu and Davao.

The future of work is competitive

5 July, 2016 at 14:00

Twenty years ago, we didn’t have social media. Ten years before then, we didn’t have the web. If you work in web programming, online marketing, or mobile apps development, your job didn’t exist 20 years ago.

Incoming Transport Chief Sumitomo willing to return...

29 June, 2016 at 12:27

ANC Top Story | June 28, 2016 – Incoming Transpot Chief Arthur Tugade being interviewed regarding the MRT-3 on ANC’s Top Story

PH ranked 89th in e-commerce growth

27 April, 2016 at 08:00

The Philippines ranked 89th out of 137 countries and territories worldwide in terms of readiness to support online shopping and other business-to-consumer electronic commerce (or B2C e-commerce)…

[VIDEO] Effects of Slowing Global Economic Growth...

26 April, 2016 at 12:30

CNN Philippines interview AmCham Philippines Senior Adviser Mr. John D. Forbes on the effects of slowing global economic growth on the Philippines.

FDI inflows up 16.4% to $464M in...

16 February, 2016 at 16:08

Sustained optimism in business prospects here pushed up by 16.4 percent to $464 million the amount of foreign direct investments poured into job-generating projects in the country last November.

‘Third chamber’ sets back RH law

12 February, 2016 at 13:30

MERCEDES HERRERA, a mother of 11, spends Christmas Day on the streets for the past several years with her kids in Quezon City to receive food, money and toys from people.

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