BUSINESS PROCESS OUTSOURCING

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Information technology and business process outsourcing (IT-BPO) is the fastest-growing employment and one of the highest revenue generating economic sector in the Philippines today. IT-BPO is the biggest of our Seven Big Winners, because of its current size, high growth rate, and potential to employ millions of Filipinos.

Background

The sector originated from data-entry and software-writing services in the pre-Internet years and has grown exponentially during the past decade. Beyond call center services, a wide variety of other business processes are fulfilled over the Internet or leased lines.... [ Read This Chapter ]

Recommendations

Strengthen the industry with a robust legal framework, passing five key bills and opposing legislation that harms the IT-BPO investment climate. The 15th Congress should pass as soon as possible... [ Read This Chapter ]

P8-B subsidy for BPO sector eyed

7 August, 2018 at 08:00

The Department of Finance (DOF) is in talks with the business process outsourcing (BPO) industry for an annual P8-billion subsidy in exchange for its support for TRAIN 2…

Ecozone stakeholders worried TRAIN 2 will drive...

1 August, 2018 at 17:17

Stakeholders representing various economic zone constituencies said they are worried about the impact of the government’s plan to reform corporate incentives on foreign direct investment (FDI).

Statement of Senator Juan Miguel F. Zubiri...

26 July, 2018 at 13:11

I would like to correct and clarify the impression that the Senate will not pass the TRAIN 2 measure in our chamber. That is not for me to decide alone.

EU businessmen want early implementation of lower...

11 June, 2018 at 13:00

The European business community is willing to see the current set of fiscal incentives rationalized on the condition that the lowered corporate income tax (CIT) rate of 25 percent be removed at the start of the implementation of the second tax reform package.

Top BPO firm sees TRAIN 2 favoring...

4 May, 2018 at 11:30

A leading business process outsourcing company is hoping the final version of the second tax reform package will include “tweaks” that will make the countryside a more enticing destination for investments.

Duterte spooks foreign investors with tax ‘sword...

18 April, 2018 at 10:48

Philippine President Rodrigo Duterte’s administration received an impassioned plea from within its ranks on the night of April 11.

[OPINION] My problem with TRAIN 2

16 April, 2018 at 14:33

I have a full disclosure to make before I state my opinion on TRAIN 2 or the Tax Reform for Acceleration and Inclusion Package 2. I’ve been an owner for about 17 years now of a small Business Process Outsourcing (BPO) company.

Business wary of TRAIN package 2

13 March, 2018 at 10:08

Businessmen viewed the imminent changes in the country’s tax incentives regime under Package 2 of the Duterte administration’s TRAIN (Tax Reform for Acceleration and Inclusion) as creating uncertainty on the part of their business and operations.

[VIDEO] BPO industry up in arms over...

12 February, 2018 at 13:31

Aired: February 09, 2018 | ANC Market Edge with Cathy Yang

[VIDEO] Bandila: Aalis ng Bansa?

9 February, 2018 at 10:48

Operating cost ng multinational firms, tataas ng 5%-7% kung sasaluhin nila ang dagdag buwis sa kanilang mga empleyado, ayon sa PAMURI.

BIR removes special tax rate for BPO...

6 February, 2018 at 12:00

The Bureau of Internal Revenue (BIR) has removed the special tax rate that has for a long time benefitted a subsector of the business process outsourcing (BPO) industry, possibly making the cost of doing business much higher.

Aussie IT-BPM firms weigh new PH tax...

30 January, 2018 at 12:00

Potential Australian IT-BPM investors into the Philippines are weighing the impact of the implementation of higher excise tax, the removal of the perks for those engaged in regional headquarters operations in the country…

IT-BPM investments plunge 48% in 2017

4 January, 2018 at 17:00

New information technology and business process management (IT-BPM) investments registered under the Philippine Economic Zone Authority (PEZA) plunged by nearly half in 2017 as a deluge of concerns have taken its toll on the industry.

BPO still biggest job generator

4 January, 2018 at 15:36

The Business Process Outsourcing (BPO) sector remains the country’s biggest job generator, the Department of Labor and Employment (DOLE) said.

Contraction in IT-BPM investments slowing

1 December, 2017 at 10:36

The decline in IT-BPM investments has narrowed further into single-digit level in the first 10 months of the year, showing signs of improvement after months of sustaining huge drops in pledges, data showed.

US firm adds contact centers in Philippines

2 November, 2017 at 16:00

Global managed services provider iQor continues to expand its operations in the Philippines, with the opening of new contact centers in Sta. Rosa, Laguna and Bacolod City, Negros Island.

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