BUSINESS PROCESS OUTSOURCING

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Information technology and business process outsourcing (IT-BPO) is the fastest-growing employment and one of the highest revenue generating economic sector in the Philippines today. IT-BPO is the biggest of our Seven Big Winners, because of its current size, high growth rate, and potential to employ millions of Filipinos.

Background

The sector originated from data-entry and software-writing services in the pre-Internet years and has grown exponentially during the past decade. Beyond call center services, a wide variety of other business processes are fulfilled over the Internet or leased lines.... [ Read This Chapter ]

Recommendations

Strengthen the industry with a robust legal framework, passing five key bills and opposing legislation that harms the IT-BPO investment climate. The 15th Congress should pass as soon as possible... [ Read This Chapter ]

[VIDEO] BPO industry up in arms over...

12 February, 2018 at 13:31

Aired: February 09, 2018 | ANC Market Edge with Cathy Yang

[VIDEO] Bandila: Aalis ng Bansa?

9 February, 2018 at 10:48

Operating cost ng multinational firms, tataas ng 5%-7% kung sasaluhin nila ang dagdag buwis sa kanilang mga empleyado, ayon sa PAMURI.

BIR removes special tax rate for BPO...

6 February, 2018 at 12:00

The Bureau of Internal Revenue (BIR) has removed the special tax rate that has for a long time benefitted a subsector of the business process outsourcing (BPO) industry, possibly making the cost of doing business much higher.

Aussie IT-BPM firms weigh new PH tax...

30 January, 2018 at 12:00

Potential Australian IT-BPM investors into the Philippines are weighing the impact of the implementation of higher excise tax, the removal of the perks for those engaged in regional headquarters operations in the country…

IT-BPM investments plunge 48% in 2017

4 January, 2018 at 17:00

New information technology and business process management (IT-BPM) investments registered under the Philippine Economic Zone Authority (PEZA) plunged by nearly half in 2017 as a deluge of concerns have taken its toll on the industry.

BPO still biggest job generator

4 January, 2018 at 15:36

The Business Process Outsourcing (BPO) sector remains the country’s biggest job generator, the Department of Labor and Employment (DOLE) said.

Contraction in IT-BPM investments slowing

1 December, 2017 at 10:36

The decline in IT-BPM investments has narrowed further into single-digit level in the first 10 months of the year, showing signs of improvement after months of sustaining huge drops in pledges, data showed.

US firm adds contact centers in Philippines

2 November, 2017 at 16:00

Global managed services provider iQor continues to expand its operations in the Philippines, with the opening of new contact centers in Sta. Rosa, Laguna and Bacolod City, Negros Island.

Senate leaves BPO perks intact in TRAIN

13 October, 2017 at 14:51

Noting that the BPO industry has been one of the country’s biggest job generators, the Senate left intact the Business Process Outsourcing (BPO) industry’s tax incentives to enable the Philippines to continue attracting more investments that would spur employment and economic growth.

[OPINION] Business model, disrupted

10 October, 2017 at 14:00

If the Philippines were a company, its business model would be facing disruption.

BPO sector forecast to rebound in early...

28 September, 2017 at 17:37

The Philippine business process outsourcing (BPO) industry is likely to rebound by early 2018 after a “rebalancing” phase arising from a perceived escalation of “country risk” amid some concerns on the peace…

BPO exec criticizes ‘grandfather’ clause in Senate’s...

25 September, 2017 at 13:00

The Senate version of the administration’s first tax reform package would be keeping a crucial tax perk enjoyed by a subsector of the business process outsourcing (BPO) industry, albeit it would not be extended to new job offers starting next year.

[OPINION] BPO sector at risk

22 September, 2017 at 16:37

A series of events during the past months is nibbling at our once-unshakeable optimism for the country’s business process outsourcing industry.

Commentary: Enhancing human capital in the 10-point...

21 September, 2017 at 14:00

What do we need to advance this country over the long term?

Korean firms leave Philippines for Vietnam

25 August, 2017 at 13:00

Korean manufacturing companies in the Philippines are packing up and leaving the country for Vietnam where they see lower costs and an easier way of doing business.

Arangkada forum to explore PHL industrialization

24 August, 2017 at 10:47

Foreign businesses are looking forward to helping the Philippines reach the next level of development by helping it diversify away from economic pillars like business process outsourcing (BPO) by boosting agriculture, among other sectors.

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