BUSINESS PROCESS OUTSOURCING

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Information technology and business process outsourcing (IT-BPO) is the fastest-growing employment and one of the highest revenue generating economic sector in the Philippines today. IT-BPO is the biggest of our Seven Big Winners, because of its current size, high growth rate, and potential to employ millions of Filipinos.

Background

The sector originated from data-entry and software-writing services in the pre-Internet years and has grown exponentially during the past decade. Beyond call center services, a wide variety of other business processes are fulfilled over the Internet or leased lines.... [ Read This Chapter ]

Recommendations

Strengthen the industry with a robust legal framework, passing five key bills and opposing legislation that harms the IT-BPO investment climate. The 15th Congress should pass as soon as possible... [ Read This Chapter ]

BPO sector could overtake OFW remittances

13 June, 2011 at 18:48

By Rene Martel CONVENTIONAL wisdom used to be that overseas workers ruled supreme when propping up the economy of the Philippines. But there is

Philippine BPO revenue to hit over 50B...

7 June, 2011 at 18:41

The Philippine outsourcing industry can pull in over 50 billion U.S. dollars by 2020 if the national government is able to develop the information

Lack of legislation on data privacy protection...

7 June, 2011 at 18:37

The lack of legislation on data privacy is a growing cause of concern for prospective investors and a substantial hindrance to the development of

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