BUSINESS PROCESS OUTSOURCING

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Information technology and business process outsourcing (IT-BPO) is the fastest-growing employment and one of the highest revenue generating economic sector in the Philippines today. IT-BPO is the biggest of our Seven Big Winners, because of its current size, high growth rate, and potential to employ millions of Filipinos.

Background

The sector originated from data-entry and software-writing services in the pre-Internet years and has grown exponentially during the past decade. Beyond call center services, a wide variety of other business processes are fulfilled over the Internet or leased lines.... [ Read This Chapter ]

Recommendations

Strengthen the industry with a robust legal framework, passing five key bills and opposing legislation that harms the IT-BPO investment climate. The 15th Congress should pass as soon as possible... [ Read This Chapter ]

Incoming Transport Chief Sumitomo willing to return...

29 June, 2016 at 12:27

ANC Top Story | June 28, 2016 – Incoming Transpot Chief Arthur Tugade being interviewed regarding the MRT-3 on ANC’s Top Story

PH ranked 89th in e-commerce growth

27 April, 2016 at 08:00

The Philippines ranked 89th out of 137 countries and territories worldwide in terms of readiness to support online shopping and other business-to-consumer electronic commerce (or B2C e-commerce)…

[VIDEO] Effects of Slowing Global Economic Growth...

26 April, 2016 at 12:30

CNN Philippines interview AmCham Philippines Senior Adviser Mr. John D. Forbes on the effects of slowing global economic growth on the Philippines.

FDI inflows up 16.4% to $464M in...

16 February, 2016 at 16:08

Sustained optimism in business prospects here pushed up by 16.4 percent to $464 million the amount of foreign direct investments poured into job-generating projects in the country last November.

‘Third chamber’ sets back RH law

12 February, 2016 at 13:30

MERCEDES HERRERA, a mother of 11, spends Christmas Day on the streets for the past several years with her kids in Quezon City to receive food, money and toys from people.

TPP’s implementation watched

9 February, 2016 at 16:35

The Trans-Pacific Partnership (TPP), one of the world’s biggest multinational trade deals, was signed by 12 member nations on Thursday in New Zealand, but the massive trade pact will still require years of tough negotiations before it becomes a reality.

Three steps in three days

4 February, 2016 at 11:47

If the Department of Trade and Industry can make good on its promise to drastically cut the steps and processing time for starting a business, it would be a welcome parting achievement for the outgoing administration.

Confounded by the bureaucracy

1 February, 2016 at 16:17

I was intrigued by the invitation to attend a meeting with DOTC Secretary Jun Abaya at the Star offices last Monday. He must have been told by P-Noy to meet us. They have pretty much survived the last few years by ignoring us.

Single Destination

27 January, 2016 at 13:00

What we have failed to do on our own so far, perhaps a 10-nation grouping will achieve for us: tourism numbers that will match those of our Southeast Asian neighbors.

Financial sector moves closer to new round...

25 January, 2016 at 16:29

The country is moving closer to further liberalization of its financial sector, with the bill removing foreign-investment restrictions in four laws now ready for plenary approval at the House of Representatives.

Tourism can become PHL’s top dollar earner–D.O.T.

25 January, 2016 at 13:20

THE country’s tourism sector can easily surpass the contributions of the semiconductor and business-process outsourcing (BPO) industries with the increase in the number of seats available for flights, as well as an improvement in infrastructure capacity and accommodations.

China’s Fading Factories Weigh on an Already...

25 January, 2016 at 10:45

Walking around an abandoned furniture factory, Fang Minghua pointed out the workshops where several hundred employees once toiled, transforming sheets of raw wood into TV stands or wardrobes for the aspiring middle class in China and other emerging economies.

Trade facilitation pact seen to benefit agri...

19 January, 2016 at 08:30

The Philippine agriculture sector stands to significantly benefit from the country’s ratification of the World Trade Organization’s (WTO) Trade Facilitation Agreement (TFA), which is expected to substantially reduce the cost of trading globally.

Apec to sharpen next PH admin’s focus

24 November, 2015 at 09:00

THE PHILIPPINES’ hosting of the Asia-Pacific Economic Cooperation (Apec) is seen as a significant opportunity to showcase the issues that the country’s next president should focus on…

Congress has almost done it

6 November, 2015 at 09:37

The bill proposing the creation of a Department of Information and Communication Technology (DICT) is ready to go to the bicameral committee for agreement on a final version.

Toward national development and global competitiveness

6 October, 2015 at 15:10

Even before the Commission on Higher Education’s partnership with the IT and Business Process Association of the Philippines (Ibpap) started early in 2013, we were keenly aware of business process outsourcing as a sunrise industry that had increased its share of the country’s GDP, exports and employment quite significantly.

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